Hyatt Resorts Terms & Conditions

DEPOSIT POLICY:

*All amounts are in USD.*

1st Deposit

  • Just for the Two of You OR Free Weddings if couple qualifies - $250 due within 7 days of receipt of signed contract
  • All other wedding packages - $500 due within 7 days of receipt of signed contact

2nd Deposit

  • All Wedding Packages – 120 Day prior to wedding date 50% of total balance due.

Final Payment

  • All Packages – Final payment due 45 days prior to Wedding date
  • Additional Items added within 45 day of the wedding, payment will be due upon arrival at the resort.

Should the number of guests increase, the event estimated balance will be adjusted. Deposits not received on scheduled date; the hotel reserves the right to cancel the event. Full and final payment for your package and all extra services is due 45 days before the wedding date. After that date you will be penalized with 20 USD for each day of delay.

The wedding group leader will be responsible pay group master account and authorized incidentals charges upon check out.

If the contract is cancelled all deposits will be applied to cancellation fees, if any, owed pursuant to this agreement.

CANCELLATION POLICY:

  • Initial deposit is non-refundable
  • 120-46 days prior to wedding – 1st Deposit and 2nd Deposit are non-refundable
  • Within 45 days prior to wedding date – total balance is non-refundable

The Hotel is not responsible if any document brought by the bride or groom is incorrect or incomplete and a civil (legal) wedding cannot take place, as the Local Civil Register makes no exceptions.

Services not rendered due to bad weather are non-refundable.

FREE EVENTS FOR WEDDING GROUPS:

  • Reserve 10 - 19 rooms and receive: 1- one hour cocktail party
  • Reserve 20 – 29 rooms and receive: 1 - one hour cocktail party & 1- two hour 3 course welcome or farewell dinner (or lunch). 
  • Reserve 30 or more rooms and receive: 1– one hour cocktail party & 1– two hour 3 course welcome or farewell dinner (or lunch) & 1 –Day after Wedding Semi-private breakfast/brunch.

Event Terms & Conditions:

Valid for 2016 & 2017 weddings. Free events are earned at each level and are not accumulative. Free events are not valid for Friday or Saturday. Event locations will be selected by the hotel upon arrival of the group and will be determined by group size and venue availability. Promotion is only valid on group contracts of 10 or more rooms of 3 nights or more, individual reservations do not qualify. Private events must be requested at the time the wedding is booked and group contract has been signed. Final guest list for free events must be reported no less than 60 days prior to the event. Music and upgraded décor is not included in these events but is available at an additional cost. Upgraded Cocktail and Dinner/Lunch menus available at an additional cost.

  • Private cocktail party includes: choice of 3 appetizers (to be chosen from pre-set menu) and beer, wine, signature cocktail, sodas, and tea.
  • Private Dinner or Lunch includes: 1 choice of soup or salad, 1 choice of entrée, 1 choice desert (to be chosen from pre-set menu). Open international bar, coffee and tea.
  • Semi-private Breakfast/Brunch includes: Maximum of 20 seats reserved at buffet or main restaurant at resorts discretion, during morning operating hours.

Promotion is combinable with Social Groups Program, qualifying Free Weddings and Wedding Gold Passport Points. Promotion is not combinable with Big Day Preview CREDIT (couple may still take advantage of Big Day Preview stay). It is not combinable with any other promotions.

PROGRAM:

A complete Event program with special requests and general details must be received 30 days prior to the first event’s date. In the event the hotel does not receive the program by said date it will be assumed that no requirements are needed and Hotel will have no obligation to accommodate any such program requests.

CURFEW:

  • Please note we have a curfew of for all outdoor amplification. Speakers should be placed facing the Ocean unless otherwise approved by the Hotel.
  • Sound check for the band/musicians should take place at the earliest one-hour before the start of the Event.

CONTRACTED VENDORS:

Hotel has contracted with certain providers of services (e.g., audio-visual services, music, decoration, etc) that client may elect to use to provide services for the event (“Contracted Vendors”). Although the use of Contracted Vendors is encouraged, should Group elect to use any outside vendors to provide services during the Event, including, but not limited to audio/visual services, decorators, flowers or others, client must notify the Hotel of its intention to use such providers at least thirty (30) days in advance of the event. Any outside vendors utilized by Group shall be required to (1) provide Hotel with proof of adequate insurance, in form and amount reasonably satisfactory to Hotel, (2) indemnify the Hotel Owner and the Hotel Manager against claims arising as a result of providing services for Group on Hotel property and against the injury to, or death of, any employee of vendor while providing goods or services at the Hotel; and (3) provide copies of all licenses and permits necessary for the lawful operation of their business. Any outside vendor who fails to comply with all of the foregoing conditions at least five (5) business days prior to the event will not be allowed to provide services on hotel property. It shall be Group’s sole responsibility to ensure that its vendors comply with the provisions of this paragraph.

In case the client would contract any services which are not provided by the hotel, directly through an external supplier, the group must consider a surcharge vendor fee to be paid to the Hotel as a result of the business displacement of $500 USD (per outside vendor). Vendor fee does not includes any service such as but not limited to hotel set up, staff, electricity, stages, etc. that vendor may need to perform its service in the Hotel.

DÉCOR:

All decorations, displays, signs and banners brought to the Hotel must be approved by Hotel prior to arrival. They must conform to local fire regulations and Hotel policy. Items may not be attached to walls, ceilings, windows and fixtures with nails, staples, tape or any other substances unless written approval by Hotel is given in advance. Any damage incurred by attaching materials that are not approved by Hotel will be charged to Group and must be settled prior to departure.

PACKAGES / BOXES / CRATES:

MEXICO:

The country’s government regarding shipment/transportation of materials into Mexico has established precise guidelines. If your program requires shipment of material to Mexico please discuss these details with your Wedding Coordinator as soon as possible.

JAMAICA:

PACKAGES/BOXES/CRATES:

The country’s government regarding shipment/transportation of materials into Jamaica has established precise guidelines.   If your program requires shipment of material to Jamaica please discuss these details with your Conference Services Manager as soon as possible.

SHIPPING OF MATERIAL:

Due to limited storage facilities within the property, the Hotel is not able to store display materials or show merchandise long term. The hotel will not accept any shipments more than 3 days prior to group’s main arrival day.  Should you or your guests require delivery of crates, boxes, or display material, it must first be coordinated with the appropriate Conference Services Manager.  Handling charges may be incurred based upon size, weight, time and storage of conference materials.

CUSTOMS INFORMATION: 

Due to Jamaican law regarding imported materials and/or equipment of any other kind of shipping into Jamaica, broker services may be required, for more information please contact your Conference Services Manager of the Hotel.

INDEMNIFICATION & HOLD HARMLESS

Group agrees to defend, indemnify and hold harmless Hotel from and against all claims, actions, and causes of action or liabilities, including reasonable attorneys’ fees, arising out of or resulting from any act undertaken or committed by Group or any contractors hired or engaged by the Group in connection with the performance of Group’s obligations under this Agreement. Group also agrees to defend, indemnify and hold harmless Hotel from any liability resulting from any claim, action or cause of action, which may be asserted by third parties arising out of the performance of the Group’s obligations pursuant to this Agreement, except for those actions or liabilities which are due to the misconduct or negligence of the Hotel.

FORCE MAJEURE:

In the event either party to this Agreement fails to perform its obligations under this Agreement in whole or in part, but not limited to acts of God, including fire, explosion, earthquakes, hurricanes, unsafe conditions, extreme inclement weather, disease, epidemic, quarantine, terrorism, civil disorder, government regulations or intervention, public utility failure,  accident, curtailment of transportation, strikes, labor slowdowns or unrest, flood, embargo, war, nuclear disaster or riot (a “Force Majeure Occurrence”), such failure to perform shall not be considered a breach of this Agreement during the period of such disability. The disabled party shall use its best efforts to meet its obligations under this Agreement during the period of such disability. The disabled party shall promptly and in writing notify the other party of the Force Majeure Occurrence and advise the other party of the extent of the disabled party’s disability and the expected duration of the disabled party’s inability to perform its obligations hereunder. The parties will use reasonable efforts to provide a work around solution to the Force Majeure Occurrence.

RESORT POLICIES:

The hotel reserves the right to check-out of the Resort any guest, staying at the Resort or not if he/she is found under but not limited to at least one of the following improper situations:

  • Any guest who starts or is part of a fight with other hotel guests, wedding guests or resort associate
  • Any guest who is caught in the possession or using drugs of any kind in his/her suite, suite balcony or within the resort premises
  • Any guest who on purpose damages the resort equipment such as but not limited to guests room furniture, swimming pool chairs and/or tables, gardens, high technology equipment per example: surveillance cameras. Computers, TV; etc.
  • Any guest who uses the resort’s public areas as restrooms

For any but not limited to the above situations a fee will be charged according to the damage and guest will be asked to leave the Resort immediately. No refunds of guest’s stay package will take place

IMPORTANT NOTES:

The Following Documents Will Be Required to Celebrate a Civil (legal) Ceremony in Mexico:

  • Single Mexicans: Birth Certificate (original and copy), CURP, voter I.D. or valid passport, prenuptial blood tests and medical certificate (issued 14 days prior to marriage) made by any Mexican laboratory, filled marriage application and to be at the hotel 3 working days before wedding date.
  • Single Foreigners: Valid passport, FM2 or FM3 migratory document or Tourist Card, prenuptial blood tests and medical certificate (issued 14 days prior to marriage) taken and issued by a laboratory at the hotel. In case a foreigner bridegroom wants marry a Mexican citizen, they have to apply for a permission at the immigration office in the city where they will marry, fill up a marriage application and be at the hotel 3 working days before wedding date.
  • Witnesses: In order to perform a Civil Marriage, the Mexican law requires the presence of 4 witnesses, 18 years or older, who must show a copy of a valid voter I.D. or passport (and their immigration document in case they are foreigners), sign the marriage certificate and be at the hotel 3 working days before wedding date.
  • The bride and groom must not be previously married legally in order to perform a civil wedding.
  • If they are already married a symbolic wedding can be performed.
  • Bride, groom and witnesses must sign the marriage application and the marriage certificate using the exact same signature that appears in their voter I.D. or passport. If the signature doesn’t match, the wedding will not be performed.
  • Foreign bride, groom and/or witnesses will have to fill up the Tourist Card in order to enter Mexico with the same name that appears in their passport. They have to show the Tourist Card to the civil registry in order to perform the wedding. Be informed that this document can’t be submitted torn, stained or altered in anyway, if this is the case the marriage will not take place.
  • The marriage application must be filled up clearly with all the information appearing in their documents (passports, voter I.D., birth certificates, divorce certificates, etc.).
  • Prenuptial blood tests (in order to determine bride and groom’s blood type, and H.I.V. or any other V.D. status) are valid 14 days before the marriage only. Mexican citizens can take them at any Mexican laboratory or at the hotel (previous appointment).
  • Medical Good Health Certificate has to be issued by a Mexican physician in a document with his professional letterhead containing his name and professional license number, and it is valid 14 days prior to the wedding date only.
  • In the case of foreigners, prenuptial blood tests and medical certificates will be taken and issued at the hotel.
  • The marrying couple is responsible for asking what kind of paperwork they must carry out in their local Civil Registry office (Court House) in order to register their Mexican Marriage Certificate. Additional documents may be required in some places.
  • In Cancun the weddings performed on Sundays or Holidays have an additional charge of $100 usd to be paid in cash to the Judge through your wedding coordinator.
  • If Divorced, Widowed Or Your Name Has Been Changed You Will Need The Following documents:
    • Mexicans: Birth Certificate (original and certified copy), Divorce Certificate, Death Certificate, Adoption or Name Change Certificate (original and copy), CURP, voter I.D. or valid passport, prenuptial blood tests and medical certificate (issued 14 days prior to marriage) made by any Mexican laboratory, marriage application filled and to be at the hotel 3 working days before wedding date.
    • Foreigners: Valid passport, FM2 or FM3 migratory document or Tourist Card, Birth Certificate (apostilled or registered and translated to Spanish), Divorce Certificate, Death Certificate, Adoption or Name Change Certificate (original and copy), prenuptial blood tests and medical certificate (issued 14 days prior to marriage) made by a laboratory at the hotel. In case a foreigner bridegroom wants marry a Mexican citizen, they have to apply for permission at the immigration office in the city where they will marry, fill up a marriage application and be at the hotel 3 working days before wedding date.
  • All documents must be translated by an official and certified translator. You still have to bring the original documents.

The Following Documents are required in Order to Perform a Catholic Wedding in Cancun or Playa Del Carmen, Mexico:

  • Bride and Groom are responsible for contacting the Priest of the church that they regularly attend or the one assigned to their address. He will inform them about all the paperwork they will have to do. Once done, the Priest will issue a document called ''Transfer Letter'' which they have to scan and send to their Wedding Specialist so the church in Mexico can verify everything is all right.
  • However, they still have to bring the original document. If they do not hand the original document to their Wedding Specialist, the marriage can’t be carried out. Sometimes the Priest will not give such letter to the marrying couple but he will send it by mail himself to the Cancun Parish. In such case the marrying couple must tell it to the Wedding Specialist.
  • Bride and Groom must be at the hotel 2 working days before the wedding date in order to have an interview with their Wedding Specialist and settle last details.
  • If you require a Renewal of Vows, spouses must have been married for at least a year and they must send a copy of their wedding certificate to the Wedding Specialist.

The Following Documents are required in Order to Perform a Symbolic Wedding in Mexico:

  • No documents required.

The Following Documents Will Be Required to Celebrate a Civil (legal) Ceremony in Jamaica:

The Legal Wedding License arrangement and Marriage Officers Fee is $400.00. Please have your notarized documents emailed to your wedding coordinator at least 8 weeks prior to your arrival. Please take the original documents with you to Jamaica. Your wedding certificate will be shipped to you 6-8 weeks after your wedding.

  • Notarized copies of birth certificate for bride and groom
  • If Divorce, final Divorce decree
  • If Widow/Widower the death certificate of a former spouse
  • Photo ID ( Picture Page of Passports or Driver’s License)
  • Name Changes or Adoption Papers
  • Home address after your wedding.

The Following Documents are required in Order to Perform a Symbolic Wedding in Jamaica:

  • No documents required.

ACCEPTANCE:

We thank you for your preference and we kindly request to enable, to establish these arrangements on a definite basis, please sign and date the original document. An addendum will be issued for any subsequent modification to this letter of agreement. It is our understanding that the undersigned is empowered by “Group” to accept and confirm this agreement.

Terms and Conditions for use of the Wedding Optimizer

The Wedding Optimizer is a proprietary software program owned by Honeymoon Wishes providing an online program for third party wedding venues through its websites, programs and computer servers, with free distribution to travel agents, wedding planners and online wedding sites referred to collectively herein as "Distributors".

The Wedding Optimizer is a software tool which is used by third party locations who host weddings to show their venue(s) available wedding dates and times on a calendar, it also gives the venue the option to display their products and services which may be for sale. The Wedding Optimizer and the "Distributors" have no control over the content posted by the Third Party Venue and cannot verify its accuracy, they are not responsible for and makes no representations or warranties with respect to any user content. You are solely responsible for your access to, use of and/or reliance on any user content. therefore you must conduct any necessary, appropriate, prudent or judicious investigation, inquiry, research and due diligence with respect to any content displayed on the Wedding Optimizer. We are NOT a party to any transaction you may enter into with Merchants who have been posted on the Wedding Optimizer by the third party. If you have any questions, concerns or claims regarding a product or service you purchased displayed on the Wedding Optimizer, please address these to the relevant Merchant. You are also bound by all the Terms and Conditions of the Third Party Venue website who is using the Wedding Optimizer to display their venue(s) available wedding dates and times on a calendar, products and services. Please read their Terms and Conditions as it relates to any product or service you may buy before you purchase.

Our Site, service and related content (and any derivative works or enhancements of the same) including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation and interactive features (collectively, "Site Content") and all intellectual property rights to the same are owned by us, the venues, or both. Additionally, all trademarks, service marks, trade names and trade dress that may appear on the Site or Service are owned by us, the venues, or both. Except for the limited use rights granted in these Terms of Use, you shall not acquire any right, title or interest in the Site or Service. Any rights not expressly granted in these Terms of Use are expressly reserved.

By accessing or using The Wedding Optimizer, you are a "user" and you accept and agree to the terms above (the "Terms and Conditions of use") as a legal contract between you and The Wedding Optimizer. These Terms and Conditions are in addition to the venue's Terms and Conditions which you are currently using. We may post changes to the Terms and Conditions of use at any time, and any such changes will be applicable to all subsequent access to or use of The Wedding Optimizer.

If you do not accept and agree to all provisions of the Terms and Conditions of use, now or in the future, you may reject the Terms and Conditions of use by immediately terminating all access and use of the Wedding Optimizer, in which case any continuing access or use of Wedding Optimizer is unauthorized.